Indian
railways were originally founded in the year 1853 and now is known as the largest rail
network in Asia. It is interesting to know that there are more than 6000 stations and almost20 million passengers travel daily through
trains. Apart from being a favored mode of transport, the railways
provide employment opportunities to close to 1.4 million people. The railway
track covers a distance of 72,000 miles and supports both urban, sub-urban
along with commercial freight, very conveniently and without many hassles.
While
on one hand the railways is known to be the most preferred mode of transport
yet on the other hand it is also going through quite a mess. Almost 19 million
people travel through the railways, without any reservation thus causing a
major loss to the exchequer. To resolve this major problem the Indian railways
turned towards CRIS (Center for railway information
system), which helped them develop a tracker for monitoring the
unreserved ticketing system, much more closely and in detail. If numbers
are to be believed then It is interesting to know that through UTS close to 60%
of the unreserved tickets were through UTS, the earlier technology, which
didn’t help the Indian railways much.
Prior to
the current initiative, the India Railways was facing a hard time as they lost
almost 49% of their total revenue because of passengers travelling without
reservations. Even the passengers were restricted as they only got 1 hour prior
to purchase the tickets, at a railway station, which eventually resulted in
long queues at the railway station. The passengers underwent a tough time and
faced a lot of inconvenience. Other parallel issues such as system downtime,
lost revenue, very high maintenance costs and burdensome reporting challenges
were also faced by the general public as well as by the Indian Railways. The
railways also faced a major challenge in monitoring the performance of their
staff and a good deal of inventory was spent on creating a tracking mechanism
which was not at all helpful.
SAP a
well known software has comes to the rescue of the Indian railways. Special
software has been designed for the Indian railways on the SAP Adaptive server
along with other relevant SAP technology. The software will be well equipped to
handle all the major issues pertinent to operations and ticketing. The software
will also make the lives of the passengers very easy as they can purchase
tickets as and when they choose to buy from.
Ever
since the Indian Railways and the CRIS have partnered there has been enormous
growth in the overall revenue of the Indian Railways. Passengers can now buy
tickets at any station, depending on their individual comfort level at any time
of the day or night. The SAP technology ensures that the systems are up and
running at all times and there if absolutely no system downtime. All thanks to
the latest technology the lives of passengers are far easier now, as they can
purchase tickets from dedicated counters, vending machines which are automated
besides the other avenues.
Cross
cancellation was not earlier made available however now even that has been
rolled out and the same can be done at any station and one can cancel the
booking of unreserved tickets can also be done up to three days in
advance.
Besides
the comfort factor for the general public, SAP has significantly contributed in
building a system which enables the railways to closely monitor the unreserved
ticketing system and also thereby warding off the tiresome manual processes and
thus leading to a faster and much less downtime. There are lesser
administrative nightmares for the Indian Railways also such as ticket misuse
and manipulation of tickets has been reduced considerably. The system also
enables the Indian railways to add new routes, locations, users without causing
much pain.
The system was recognized The Prime Minister’s award for Excellence in the field of Public Administration. All thanks to SAP today the Indian Railways fetches a daily revenue of $5 million daily besides being user friendly , supporting multiple languages and eliminating the cost of printing tickets, stacking tickets cards, forgery and defacing.
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